Downtown Ambassador Program
The Safety & Clean Ambassadors work together to make Downtown Raleigh an attractive place to live, work, or visit. In addition to the specialized services described below, they serve as additional eyes and ears for Downtown by discouraging aggressive panhandlers and reporting problems to be addressed by the proper authorities. Feel free to approach any of the Downtown Ambassadors for information, recommendations, directions, or a copy of the Guide to Downtown Raleigh.
To request an escort, call 919.368.7962. To reach the program manager, call 919.821.6978 during regular business hours Mon through Fri (8:30 am-5 pm), or after business hours at 919.796.6606, or email: Rahef S. Abed-Hernandez.
Clean Ambassadors
Clean Ambassadors are responsible for maintaining the appearance of public pedestrian areas in Downtown. To accomplish this goal, Clean Ambassadors provide the following services:
- Daily litter pick-up
- Sidewalk sweeper operation
- Special maintenance projects
- Graffiti removal
- Special event assistance
Monday - Friday: 7:00 AM - 3:30 PM
Safety Ambassadors
The Safety Ambassadors assist Downtown visitors, workers, and residents by providing maps, guides, directions, and information about restaurants and other attractions. The Safety Ambassadors are trained to handle a variety of situations, including:
- Parking information
- Directions / Way-finding
- Dining, shopping, and other downtown attractions
- Calls for assistance to police, fire, EMS, and AAA
- Escorts along public property.
- Downtown project information
- Downtown parking deck security
Monday - Friday: 6:00 AM - Midnight
Saturday: 10:00 AM - Midnight
To reach our Ambassadors, call the Safety Patrol Supervisor at 919.368.7962 for assistance.